Why You Haven’t Received Dispute Updates From The Bureaus By Mail

As you may already know, or even most likely have experienced, the Credit Bureaus have been taking a very long time to investigate disputes and sometimes even ignoring them completely ever since the COVID-19 pandemic began.

This is partially because the CFPB permitted the Credit Bureaus to violate the 30-day deadline to investigate disputes under the FCRA.

The National Association of Credit Services Organizations (NACSO) has recently sent a request to the CFPB to revoke their permission.

See the request below from NACSO:


A coalition of 21 consumer, faith, and advocacy groups sent the below letter Thursday to Consumer Financial Protection Bureau Director Kathy Kraninger urging her to revoke the permission that the Bureau granted the credit reporting industry to violate the 30-day deadline imposed by the Fair Credit Reporting Act (FCRA) for investigating disputes. In an April 1, 2020 guidance, the CFPB had permitted credit and consumer reporting agencies (CRAs) — and the banks, lenders and debt collectors that report information to the CRAs — to exceed the 30 days due to "reductions in staff, difficulty intaking disputes, or lack of access to necessary information."

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